Maintenance – Your Changing Needs
Not all support is of a technical nature. Sometimes you need support to re-configure the CRM to fit your changing needs. New products? New marketing campaigns? Changes to workflows and other automated processes? There are a lot of reasons you may need help. Having one place to go for that help makes it easier and more likely to happen.
Companies that sit on these needs and don’t modify their CRM to fit those needs often find themselves down the road looking for a new CRM. Not because their CRM can’t complete the mission at hand but because their CRM is simply out of date and is no longer relevant to what they’re trying to accomplish.
In these cases, companies can often re-configure their existing CRM instead of abandoning it. However, it’s better to keep things up to date as you go. When your needs change, or when things aren’t working like they need to, reach out. Never sit on issues, tackle them instead.